Retail Center Associate — Customer Service & Shipping

United Parcel Service, Inc.; Coldwater (MI); On-site; USD 19,000 - 21,000; Full time

Job summary

The UPS Store #4202 in Michigan is seeking a Center Associate to deliver world-class customer service by handling package processing, copier usage, and point-of-sale transactions. You will advise customers on services and options with a friendly, professional demeanor.

The ideal candidate has retail experience, strong computer skills, a high school diploma or GED, and a quick learner who can master all aspects of the business rapidly. Schedule includes weekdays and weekend shifts.

Qualifications

• High school diploma or GED required.
• Strong computer skills, including Microsoft Office and Adobe Suites.
• Outstanding phone skills and excellent verbal/written communication.
• Able to lift 40+ pounds.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Continuously practices good listening skills with customers, UPS Store team members, and leadership.
• Takes ownership of the customer's shipping needs and offers viable solutions.
• Takes action to learn all product and service offerings, alternative solutions, and industry trends.
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others.
• Maintains a clean, organized, and safe working environment.
• Performs other duties as assigned.

Skills

Strong computer and internet skills

Outstanding phone skills

Verbal and written communication

Spelling and math

Able to lift 40+ pounds

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suite

Job description

The UPS Store #4202 in Michigan is seeking a Center Associate to deliver world-class customer service by handling package processing, copier usage, and point-of-sale transactions. You will advise customers on services and options with a friendly, professional demeanor.

The ideal candidate has retail experience, strong computer skills, a high school diploma or GED, and a quick learner who can master all aspects of the business rapidly. Schedule includes weekdays and weekend shifts.