Retail Cashier & Stocker — Customer-Focused

The Michael's Companies; Saint Charles (MO); Hybrid; USD 26,000 - 36,000; Full time

Job summary

The Michaels Companies in Saint Charles, MO is seeking a store teammate to deliver friendly customer service, help customers shop, and keep the store looking well merchandised. You will manage checkout, assist with truck unloading, stocking, and in-store processes such as BOPIS and SFS, while cross-training in Custom Framing selling and production.

Join us to support safety programs, follow SOPs, and provide an outstanding in-store experience with discounts and team benefits.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Deliver friendly customer service, help customers shop our store, and find what they’re looking for.
• Ensure all customers receive a fast and friendly checkout experience.
• Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
• Cross trained in Custom Framing selling and production.
• Other duties as assigned.

Skills

Retail / customer service experience

Job description

The Michaels Companies in Saint Charles, MO is seeking a store teammate to deliver friendly customer service, help customers shop, and keep the store looking well merchandised. You will manage checkout, assist with truck unloading, stocking, and in-store processes such as BOPIS and SFS, while cross-training in Custom Framing selling and production.

Join us to support safety programs, follow SOPs, and provide an outstanding in-store experience with discounts and team benefits.