Retail Cashier & Customer Experience Pro

Michaels; Pottsville (Schuylkill County); On-site; USD 17,000 - 22,000; Full time

Job summary

Michaels in Pottsville, PA is seeking a store team member to assist customers, stock shelves, and operate the register.

You will unload trucks, run planograms, and participate in framing activities. The role emphasizes friendly service, knowledge of the Rewards program, and adherence to store SOPs.

Evening/weekend availability preferred; benefits include employee discounts and development opportunities.

Qualifications

• Retail and/or customer service experience preferred.
• Ability to remain standing for long periods of time.
• Ability to move throughout the store; bend, lift, and reach as needed.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide fast and friendly checkout experience with cash handling to standards.
• Engage customers on Rewards program and Private Label Credit Cards enrollments.
• Educate customers on VOC survey.
• Assist with Omni channel processes (BOPIS and SFS).
• Participate in truck unload, stocking, and planogram (POG) processes.
• Maintain in-stock conditions and merchandise recovery; process returns/go-backs.
• Perform store-in-stock optimization and AD set duties as assigned.
• Support shrink and safety programs; follow SOPs and company policies.
• Cross-trained in Custom Framing selling and production.

Skills

Retail experience

Customer service

Job description

Michaels in Pottsville, PA is seeking a store team member to assist customers, stock shelves, and operate the register.

You will unload trucks, run planograms, and participate in framing activities. The role emphasizes friendly service, knowledge of the Rewards program, and adherence to store SOPs.

Evening/weekend availability preferred; benefits include employee discounts and development opportunities.