Store Leadership: Assistant Manager & Customer Experience

Madewell; Oklahoma City (OK); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Competitive base pay and bonus

Up to 60% discount on branded product

Discounts on entertainment, travel,, &

401(k) plan with company matching

Medical and Prescription coverage

Job summary

Madewell is seeking an Assistant Manager to join our leadership team and help drive profitability through genuine customer connections and strong community engagement.

You will coach the sales team, ensure smooth operations, and collaborate with the leadership group to adapt strategies for business success. Flexibility is required with evenings, weekends, and holidays as part of your schedule.

Qualifications

• 1–2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem‑solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best‑in‑class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management experience

Team leadership

Customer focus

Scheduling flexibility

Problem solving

Job description

Madewell is seeking an Assistant Manager to join our leadership team and help drive profitability through genuine customer connections and strong community engagement.

You will coach the sales team, ensure smooth operations, and collaborate with the leadership group to adapt strategies for business success. Flexibility is required with evenings, weekends, and holidays as part of your schedule.