Retail Brand Lead & Customer Experience Coach

Pop Mart; Plaza (ND); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Market-competitive packages: 401k, 건강/

Health insurance

PTO

Paid sick leave

Family leave

On-the-job training

Leadership development

Career development

Job summary

POP MART is seeking a Retail Assistant Manager for Kings Plaza Mall to lead a high-performing team and deliver an exceptional customer experience. You will partner with the Store Manager to drive sales, manage daily operations, and uphold POP MART’s premium brand.

You will coach Brand Associates, oversee inventory and merchandising, and support onboarding, training, and performance development while serving as Manager on Duty when needed. This role reports to the Store Manager.

Qualifications

• 2+ years of retail leadership experience in a supervisory or management role.
• Proven ability to lead, coach, and develop high-performing retail teams.
• Strong understanding of retail operations, customer experience, and business performance metrics.
• Passion for delivering exceptional customer experiences.
• Interest in designer toys, collectibles, art, anime, gaming, fashion, or pop culture is highly valued.

Responsibilities

• Lead, coach, and develop Brand Associates and Sales Leads through coaching, feedback, and recognition.
• Foster an inclusive, collaborative, and customer-first culture that reflects POP MART’s values.
• Serve as Manager on Duty, making operational and customer service decisions while ensuring an exceptional store experience.
• Support onboarding, training, and performance development of new team members.
• Deliver an exceptional customer experience by leading from the sales floor and setting the standard for customer engagement.
• Inspire excitement around POP MART’s artists, characters, Blind Boxes, MEGA Collections, and exclusive collaborations.
• Resolve customer concerns professionally while building long-term loyalty.
• Ensure every customer interaction reflects POP MART’s premium brand experience.
• Partner with the Store Manager to achieve sales goals and KPIs, including Sales, Conversion, UPT, ATV, Payroll productivity, Inventory accuracy.
• Analyze business results and identify opportunities to improve sales performance; execute action plans to improve store performance and customer engagement.
• Promote new product launches, limited-edition releases, and seasonal campaigns.
• Oversee daily store operations, including opening/closing, cash management, safety, and compliance.
• Maintain organized, clean, and safe store environment; monitor inventory, shipments, replenishment, transfers.

Skills

Retail leadership

Coaching

Customer experience

Store operations

Communication

Education

High School Diploma or equivalent

Job description

POP MART is seeking a Retail Assistant Manager for Kings Plaza Mall to lead a high-performing team and deliver an exceptional customer experience. You will partner with the Store Manager to drive sales, manage daily operations, and uphold POP MART’s premium brand.

You will coach Brand Associates, oversee inventory and merchandising, and support onboarding, training, and performance development while serving as Manager on Duty when needed. This role reports to the Store Manager.