Retail Brand Experience Lead (Georgetown, DC)

Avocado Green Brands; Georgetown (KY); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical benefits (health)

Dental & Vision

Employer paid life insurance

401(k) with employer match

PTO

Volunteer days

Employee product discount

Annual Bonus Plan

Wellness apps

Referral bonus

Growth opportunities

Job summary

Avocado Green Brands in Georgetown, DC, is seeking a Retail Brand Experience Assistant Store Manager to lead a busy, on-site Experience Center and promote our eco-luxury lifestyle. You will help drive in-store events, manage inventory, and represent the brand at community activities.

We value at least 1 year of retail leadership, a team-first mindset, and comfort with phone and video appointments. A passion for sustainable living and guest experience is essential.

Qualifications

• Minimum of 1 year of retail or equivalent experience - store management or assistant management experience (e.g. at least keyholder) and experience managing and training store employees is a plus.
• Mac and Google suite proficiency is also a plus!
• Must be comfortable taking phone and video appointments.
• Someone invested in creating a balanced and healthy environment for staff and guests.
• A team player who actively contributes to the team in order to complete tasks, meet goals or manage projects.
• An entrepreneurial spirit to elevate your specific location.
• Desire towards ongoing self-improvement and professional development.
• Shows passion towards our brand’s values of healthy living, environmental awareness, and social responsibility; previous experience working for a brand with similar values is a plus!
• Café experience; training experience; experience running branded events is a plus!

Responsibilities

• Assist in managing the overall atmosphere of our Experience Center.
• Attend community events and meetings when necessary to represent the store and the Avocado brand.
• Assist managing inventory of sellable products across all channels.
• Champion our brand’s values and be willing to promote the retail experience in your community.
• Assist with maintaining the overall condition of the retail and office space.
• Ensure the operations of the store are in working order and follow up with correct services for repairs or maintenance.
• Limit shrink (negative cost) of products and peripherals.
• Ability to lift 50 lbs. and be on your feet all day.
• Engage in digital sales activities, including conducting sales and service through chats, phones, and virtual appointments.
• Perform daily workload of responding to customers who have questions or need assistance in a variety of areas — product information, order updates, issue resolution, escalations, etc.
• Assume responsibility of management duties in absence of a store manager.
• Lead by example for your team by cultivating an exceptional guest experience, working alongside the team while providing in-the-moment coaching and feedback on a regular basis.
• Train and ensure the whole team is well-versed in all products and processes.
• Lead by example in KPIs / OKRs around sales goals.
• Provide continual evaluation and feedback of the team by collaborating with store managers in preparing and administering performance reviews for employee improvement.
• Monitor quality assurance to create and maintain SOPs (Standard Operating Procedures)
• Suggest methods to improve operations, efficiency, and service.
• Assist with managing your employees schedules, hours, vacations, etc.
• Participate in company initiatives and concept projects.
• Provide the best customer service in the world!

Skills

Retail experience

Store management

Assistant management

Team player

Customer service

Communication

Entrepreneurial spirit

Self-improvement

Brand values alignment

Tools

Mac

Google Suite

Job description

Avocado Green Brands in Georgetown, DC, is seeking a Retail Brand Experience Assistant Store Manager to lead a busy, on-site Experience Center and promote our eco-luxury lifestyle. You will help drive in-store events, manage inventory, and represent the brand at community activities.

We value at least 1 year of retail leadership, a team-first mindset, and comfort with phone and video appointments. A passion for sustainable living and guest experience is essential.