Retail Banking Training Lead | Onboarding & Growth

First Federal Savings Bank; Twin Falls (ID); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid vacation

Sick leave

Paid holidays

Health insurance

Dental insurance

Vision insurance

401(K) with employer match

Educational and student loan repayment

Life insurance

Long-term disability insurance

Loan incentives

Service recognition

Paid volunteer hours

Pay-It-Forward program

First Federal Foundation grants

Job summary

First Federal Bank in Idaho is seeking a Retail Banking Trainer to develop and deliver training for the Retail Banking staff, including onboarding, promotions, and updates to products and processes. The role involves coordinating with leadership and other departments to ensure effective training aligned with bank policies and service standards.

Ideal candidates will bring 2+ years of experience in consumer and business accounts and loan origination, plus an Associate’s degree in business or

Qualifications

• Demonstrate the Bank’s core values: driven, dedicated, engaged.
• Two (2) years of experience opening consumer and business accounts.
• Two (2) years of experience originating loans.

Responsibilities

• Develop, prepare, deliver, and maintain training for Retail Banking staff (in-person, onsite, virtual, or recorded).
• Oversee tracking of training completion for onboarding, promotions, and bank initiatives.
• Assist with projects related to retail training initiatives, including system updates and process/product changes.
• Coordinate with leadership and other departments on training initiatives, gaps, and alignment.
• Gather feedback from trainees and managers to evaluate training effectiveness.
• Assess learning outcomes through knowledge checks and observation.
• Ensure training aligns with policies, compliance, and service standards.
• Complete other duties as assigned.

Education

Associate’s degree in business or related field

Job description

First Federal Bank in Idaho is seeking a Retail Banking Trainer to develop and deliver training for the Retail Banking staff, including onboarding, promotions, and updates to products and processes. The role involves coordinating with leadership and other departments to ensure effective training aligned with bank policies and service standards.

Ideal candidates will bring 2+ years of experience in consumer and business accounts and loan origination, plus an Associate’s degree in business or