Retail Banking Specialist – Service, Growth & Community

Woodforest National Bank; Macedonia (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Woodforest National Bank in Macedonia, Ohio seeks a Banker to serve as a frontline ambassador and grow retail customer relationships through outstanding service and proactive marketing of banking solutions. The role emphasizes ownership, integrity, and community involvement within a fast-paced branch setting.

The Banker will handle teller and account duties, promote digital banking tools, and participate in community events, while maintaining compliance and operational excellence in daily

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Demonstrated willingness to accept coaching and feedback to improve performance.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.

Responsibilities

• Take personal responsibility for delivering strong retail performance by identifying customer needs and recommending appropriate banking solutions.
• Act with accountability in achieving individual sales goals through proactive conversations, referrals, and marketing outreach both inside and outside the branch.
• Demonstrate ownership in resolving customer inquiries or concerns at the first point of contact, utilizing internal partners as needed to ensure timely resolution.
• Maintain operational excellence through accurate transaction processing, account opening, and consistent adherence to policies, procedures, and regulatory requirements.
• Ability to explain complex solutions in a simple to understand way.

Skills

Retail sales experience

Customer service

Communication

Problem solving

Confidentiality

Adaptability

Education

High School Diploma or equivalent

Tools

Cisco Duo app

Job description

Woodforest National Bank in Macedonia, Ohio seeks a Banker to serve as a frontline ambassador and grow retail customer relationships through outstanding service and proactive marketing of banking solutions. The role emphasizes ownership, integrity, and community involvement within a fast-paced branch setting.

The Banker will handle teller and account duties, promote digital banking tools, and participate in community events, while maintaining compliance and operational excellence in daily