Retail Banking Specialist II - Service, Sales & Community

Woodforest; High Point (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Woodforest National Bank is hiring a Banker in High Point, NC to serve as a frontline ambassador, growing retail relationships through exceptional service and proactive product recommendations. You will balance teller and service duties, support digital tools, and participate in community engagement while upholding Woodforest Core Values.

Strong communication and a willingness to learn are essential, with flexible hours to meet branch needs.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Willingness to accept coaching and feedback to improve performance.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.

Responsibilities

• Serve as frontline ambassador, delivering Woodforest Experience and building customer relationships.
• Explain banking products, services, and digital tools clearly to customers.
• Perform branch servicing duties with accuracy and compliance, including transactions.
• Support community outreach and in-store promotions to drive branch traffic.

Skills

Retail sales experience

Customer service

Communication skills

Problem-solving

Teamwork

Education

High School Diploma or equivalent

Tools

Cisco Duo app

Job description

Woodforest National Bank is hiring a Banker in High Point, NC to serve as a frontline ambassador, growing retail relationships through exceptional service and proactive product recommendations. You will balance teller and service duties, support digital tools, and participate in community engagement while upholding Woodforest Core Values.

Strong communication and a willingness to learn are essential, with flexible hours to meet branch needs.