Retail Banking Specialist: Grow Relationships & Service

Woodforest; Cullman (AL); On-site; USD 38,000 - 48,000; Full time

Job summary

Woodforest National Bank seeks a Banker II to act as a frontline ambassador, building strong retail customer relationships and promoting Woodforest’s solutions. You will support operational excellence while delivering personalized, technology-assisted service.

The role emphasizes ownership of customer inquiries, proactive outreach, and adherence to bank policies in a dynamic branch setting, with opportunities to engage the community and grow local business.

Qualifications

• 2+ years of relevant retail sales or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Strong communication, organizational and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.

Responsibilities

• Identify customer needs and recommend appropriate banking solutions.
• Achieve individual sales goals through proactive conversations, referrals, and outreach.
• Provide warm, personalized service in a fast-paced retail environment.
• Explain banking products and digital tools in clear, simple terms.
• Maintain accuracy and compliance in transaction processing and account opening.

Skills

Retail sales

Customer service

Communication

Organization

Problem-solving

Flexibility

Education

High School Diploma or equivalent

Tools

Cisco Duo app

Job description

Woodforest National Bank seeks a Banker II to act as a frontline ambassador, building strong retail customer relationships and promoting Woodforest’s solutions. You will support operational excellence while delivering personalized, technology-assisted service.

The role emphasizes ownership of customer inquiries, proactive outreach, and adherence to bank policies in a dynamic branch setting, with opportunities to engage the community and grow local business.