Retail Banking Specialist: Grow Relationships & Service

Woodforest National Bank; Hamilton (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Woodforest National Bank in Ohio invites an energetic Banker II to be the frontline ambassador, delivering the Woodforest Experience by growing retail customer relationships through exceptional service and proactive product marketing.

You will support branch operations, open accounts, explain banking solutions, and promote digital tools while upholding the bank's Core Values of Ownership, Service, Community and Integrity in every interaction.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.
• Willingness to accept coaching and feedback.

Responsibilities

• Identify customer needs and recommend banking solutions.
• Deliver accurate transactions, account openings, and maintain compliance with policies.
• Engage in proactive marketing and referrals to meet sales goals.
• Provide friendly, technology-assisted service in a fast-paced environment.
• Maintain confidentiality and comply with all regulatory requirements.

Skills

Communication

Organization

Problem-solving

Flexibility

Financial statements

Credit reports

Education

High School Diploma

Tools

Cisco Duo

Job description

Woodforest National Bank in Ohio invites an energetic Banker II to be the frontline ambassador, delivering the Woodforest Experience by growing retail customer relationships through exceptional service and proactive product marketing.

You will support branch operations, open accounts, explain banking solutions, and promote digital tools while upholding the bank's Core Values of Ownership, Service, Community and Integrity in every interaction.