Retail Banking Specialist - Customer Growth & Service

Woodforest National Bank; Wooster (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Woodforest National Bank in Wooster, OH is seeking a Banker II to serve as a frontline ambassador, delivering exceptional service and proactive banking solutions. You will grow retail relationships, open accounts, process transactions, and support digital tools while upholding Woodforest’s Core Values of Ownership, Service, Community and Integrity in every interaction.

The role emphasizes helping customers, working in a retail environment, and adapting to branch needs with a focus on accuracy

Qualifications

• Minimum of 2 years of relevant retail sales or customer service experience.
• High School Diploma or equivalent required.
• Ability to work flexible or extended hours based on branch needs.
• Strong communication, organizational, and problem-solving skills.
• Willingness to accept coaching and feedback.

Responsibilities

• Identify customer needs and recommend suitable banking solutions.
• Achieve individual sales goals through referrals and outreach.
• Open and maintain deposit accounts with accuracy and compliance.
• Process transactions with operational excellence and policy adherence.
• Explain complex banking products in simple terms.
• Support branch partners and cover nearby branches when needed.

Skills

Retail sales

Customer service

Communication

Problem solving

Organizational skills

Confidentiality

Adaptability

Education

High School Diploma or equivalent

Job description

Woodforest National Bank in Wooster, OH is seeking a Banker II to serve as a frontline ambassador, delivering exceptional service and proactive banking solutions. You will grow retail relationships, open accounts, process transactions, and support digital tools while upholding Woodforest’s Core Values of Ownership, Service, Community and Integrity in every interaction.

The role emphasizes helping customers, working in a retail environment, and adapting to branch needs with a focus on accuracy