Retail Banking Relationship Specialist - Growth and Service

Woodforest National Bank; Austin (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) with ESOP match

Paid time away

Medical coverage

Disability & Life insurance

Employee assistance program

Job summary

Woodforest National Bank in Austin, Texas, is seeking a Bank­er to serve as a frontline ambassador, building retail customer relationships and driving proactive product marketing while ensuring operational excellence.

You will promote banking solutions, deliver exceptional service, and support digital tools in a fast-paced retail environment, upholding Woodforest’s core values in every customer interaction.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• In-store retail banking experience preferred but not required.
• Willingness to accept coaching and feedback to improve performance.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.

Responsibilities

• Identify customer needs and recommend banking solutions.
• Achieve sales goals through proactive conversations and referrals.
• Resolve customer inquiries at first contact with internal partners as needed.
• Maintain operational accuracy in transactions and account openings.
• Explain complex solutions in simple terms.
• Deliver the Woodforest Experience with warm, personalized interactions.
• Support digital banking tools and platforms for customers.

Skills

Retail sales experience

Customer service experience

Communication skills

Problem-solving skills

Flexibility with hours

Education

High School Diploma

Job description

Woodforest National Bank in Austin, Texas, is seeking a Bank­er to serve as a frontline ambassador, building retail customer relationships and driving proactive product marketing while ensuring operational excellence.

You will promote banking solutions, deliver exceptional service, and support digital tools in a fast-paced retail environment, upholding Woodforest’s core values in every customer interaction.