Retail Banking Relationship Specialist

Woodforest National Bank; Alliance (OH); On-site; USD 35,000 - 52,000; Full time

Job summary

Woodforest National Bank seeks a Banker to be a frontline ambassador, building retail customer relationships with proactive service and compliant, accurate transactions. The role emphasizes ownership, service excellence, and community engagement, aligning with Woodforest’s core values.

You will engage customers, explain banking products clearly, and support a technology-driven experience in a fast-paced branch environment. Full-time position with opportunity for growth within the team.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience
• Prior in-store retail banking experience preferred but not required
• Strong communication, organizational, and problem-solving skills
• Ability to work flexible or extended hours based on retail branch needs

Responsibilities

• Take personal responsibility for delivering strong retail performance by identifying customer needs and recommending appropriate banking solutions
• Demonstrate ownership in resolving customer inquiries at the first point of contact and coordinate with internal partners as needed
• Open and maintain deposit accounts and consumer loan products with accuracy and compliance
• Provide warm, welcoming service and clearly explain retail banking products, services, and digital tools

Skills

Retail banking

Customer service

Education

High School Diploma

Job description

Woodforest National Bank seeks a Banker to be a frontline ambassador, building retail customer relationships with proactive service and compliant, accurate transactions. The role emphasizes ownership, service excellence, and community engagement, aligning with Woodforest’s core values.

You will engage customers, explain banking products clearly, and support a technology-driven experience in a fast-paced branch environment. Full-time position with opportunity for growth within the team.