Retail Banking Relationship Specialist

Woodforest National Bank; Fredericksburg (VA); On-site; USD 23,000 - 27,000; Full time

Job summary

Woodforest National Bank in Fredericksburg, VA is seeking a Banker to serve as a frontline ambassador, delivering the Woodforest Experience by building retail customer relationships through exceptional service and proactive product marketing.

The role emphasizes ownership, service, community, and integrity in every customer and team interaction, with responsibilities spanning transactions, account openings, and digital tool support.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Willingness to accept coaching and feedback to improve performance.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.

Responsibilities

• Identify customer needs and recommend banking solutions.
• Achieve individual sales goals through proactive conversations, referrals, and marketing outreach.
• Explain products and digital tools clearly and simply.
• Maintain accurate transactions, account openings, and regulatory compliance.
• Deliver warm, personalized service with professionalism in a fast-paced environment.
• Support local branch marketing efforts to drive traffic and community engagement.

Skills

Retail sales

Customer service

Communication skills

Problem-solving

Coaching & feedback

Education

High School Diploma

Tools

Cisco Duo app

Job description

Woodforest National Bank in Fredericksburg, VA is seeking a Banker to serve as a frontline ambassador, delivering the Woodforest Experience by building retail customer relationships through exceptional service and proactive product marketing.

The role emphasizes ownership, service, community, and integrity in every customer and team interaction, with responsibilities spanning transactions, account openings, and digital tool support.