Retail Banking Relationship Specialist

Woodforest National Bank; Marshall (TX); On-site; USD 45,000 - 56,000; Full time

Job summary

Woodforest National Bank in Marshall, TX is seeking a Banker II to serve as the frontline ambassador delivering the Woodforest Experience. You will build retail customer relationships through exceptional service, proactive product recommendations, and precise operational execution.

You will thrive in a retail sales environment, uphold Core Values of Ownership, Service, Community and Integrity, and work with branch teammates to meet sales and service goals.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience
• Prior in-store retail banking experience preferred but not required
• Willingness to accept coaching and feedback to improve performance
• Strong communication, organizational, and problem-solving skills
• Ability to work flexible or extended hours based on retail branch needs

Responsibilities

• Identify customer needs and recommend banking solutions
• Achieve sales goals through referrals and marketing outreach
• Resolve customer inquiries at first contact
• Handle teller transactions and branch operations with accuracy
• Support community engagement and branch marketing efforts

Skills

Retail sales

Customer service

Communication

Organization

Problem-solving

Flexibility

Education

High School Diploma or equivalent

Job description

Woodforest National Bank in Marshall, TX is seeking a Banker II to serve as the frontline ambassador delivering the Woodforest Experience. You will build retail customer relationships through exceptional service, proactive product recommendations, and precise operational execution.

You will thrive in a retail sales environment, uphold Core Values of Ownership, Service, Community and Integrity, and work with branch teammates to meet sales and service goals.