Retail Banking Relationship Builder II

Woodforest; Texas; On-site; USD 38,000 - 52,000; Full time

Job summary

Woodforest National Bank in Henderson, TX seeks a Banker to grow retail customer relationships through exceptional service and proactive marketing of products. You will deliver the Woodforest Experience with personalized interactions and efficient service in a fast-paced environment.

The role emphasizes ownership, service, community, and integrity, requiring strong communication and the ability to work flexible hours while maintaining operational excellence. This is a full-time, on-site position.

Qualifications

• Minimum 2 years of relevant retail sales and/or customer service experience.
• In-store retail banking experience is preferred but not required.
• Willingness to accept coaching and feedback to improve performance.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.

Responsibilities

• Deliver strong retail performance by identifying customer needs and recommending banking solutions.
• Achieve individual sales goals through referrals and marketing outreach.
• Resolve customer inquiries at first contact with internal partner support as needed.
• Maintain accurate transactions, account openings, and compliance with policies.
• Explain complex solutions in a simple, understandable way.
• Provide warm, personalized customer interactions and support digital banking tools.

Skills

Retail sales

Customer service

Communication

Problem-solving

Coaching receptiveness

Flexibility hours

Education

High School Diploma or equivalent

Job description

Woodforest National Bank in Henderson, TX seeks a Banker to grow retail customer relationships through exceptional service and proactive marketing of products. You will deliver the Woodforest Experience with personalized interactions and efficient service in a fast-paced environment.

The role emphasizes ownership, service, community, and integrity, requiring strong communication and the ability to work flexible hours while maintaining operational excellence. This is a full-time, on-site position.