Retail Banking Manager — Lead Teams, Drive Growth

Tri City National Bank; Oak Creek (WI); Presencial; USD 37.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with company match

Tuition reimbursement

Medical, dental, and vision coverage

Paid vacation

Descripción de la vacante

Tri City National Bank is seeking a Retail Manager in Oak Creek, WI to lead a team in delivering exceptional customer experiences and promoting banking products. You will coach staff, drive branch profitability, and foster community growth.

The role emphasizes customer service, training, policy compliance, and risk-aware decision-making within a supportive, community-focused environment.

Formación

• 2+ years of supervisory experience in a bank setting.
• Strong customer service, communication, and problem-solving skills.
• Ability to handle high-stress situations and make quick decisions.
• Knowledge of banking policies and procedures.
• Ethical team player with attention to detail.
• Willingness to travel and attend required meetings.

Responsabilidades

• Build strong customer relationships and promote banking products to meet financial needs.
• Train your team on topics such as bank products, services, and procedures.
• Manage all cash operations (vault, ATM, teller variations).
• Provide exceptional customer service by handling inquiries and resolving issues.
• Coach and develop employees, provide feedback, and conduct performance reviews.
• Maintain a polished and professional demeanor in both appearance and communication.
• Ensure branch security, compliance, and audit readiness.
• Make decisions on policy exceptions while managing risk for the bank.

Conocimientos

Supervisory experience

Customer service

Communication

Problem-solving

Educación

High school diploma or equivalent

Descripción del empleo

Tri City National Bank is seeking a Retail Manager in Oak Creek, WI to lead a team in delivering exceptional customer experiences and promoting banking products. You will coach staff, drive branch profitability, and foster community growth.

The role emphasizes customer service, training, policy compliance, and risk-aware decision-making within a supportive, community-focused environment.