Retail Banking Manager — Lead Team & Elevate Customer Service

Tri City National Bank; Milwaukee (WI); On-site; USD 37,000 - 52,000; Full time

Job summary

Tri City National Bank in Milwaukee, WI is seeking a Retail Manager to lead a team in delivering outstanding customer experiences. You will coach staff, promote banking products, and drive branch profitability while ensuring compliance.

You will build relationships, manage cash operations, and maintain a polished professional presence. Equal Opportunity Employer/Veterans/Disabled; benefits start early.

Qualifications

• 2+ years of supervisory experience in a bank setting.
• Strong customer service, communication, and problem-solving skills.
• Ability to handle high-stress situations and make quick decisions.
• Knowledge of banking policies and procedures.
• Ethical team player with attention to detail.
• Willingness to travel and attend required meetings.

Responsibilities

• Build strong customer relationships and promote banking products to meet financial needs.
• Train your team on topics such as bank products, services, and procedures.
• Manage all cash operations (vault, ATM, teller variations).
• Provide exceptional customer service by handling inquiries and resolving issues.
• Coach and develop employees, provide feedback, and conduct performance reviews.
• Maintain a polished and professional demeanor in both appearance and communication.
• Ensure branch security, compliance, and audit readiness.
• Make decisions on policy exceptions while managing risk for the bank.

Skills

Supervisory experience

Customer service

Communication

Problem-solving

Banking knowledge

Attention to detail

Travel willingness

Education

High school diploma or equivalent

Job description

Tri City National Bank in Milwaukee, WI is seeking a Retail Manager to lead a team in delivering outstanding customer experiences. You will coach staff, promote banking products, and drive branch profitability while ensuring compliance.

You will build relationships, manage cash operations, and maintain a polished professional presence. Equal Opportunity Employer/Veterans/Disabled; benefits start early.