Retail Banking Growth Coach

Associated Bank; Rochester (MN); On-site; USD 71,000 - 122,000; Full time

Benefits offered by this job

401(k) and Pension plans

Paid time off to volunteer

Employee stock purchase plan

Parental leave

Well-being programs and incentives

Military benefits

Career development opportunities

Job summary

Associated Bank is seeking a Retail Banking Development Officer to strengthen sales performance by coaching Relationship Bankers and improving customer engagement across the branch network. The role focuses on developing professionals, growing business results, and impacting retail growth.

Required is a bachelor’s degree with 5+ years in retail banking or sales coaching and 2+ years in a customer-facing banking role, plus the ability to travel between branches. A driving license is necessary.

Qualifications

• Bachelor’s degree or equivalent in Business, Finance, HR, or related field.
• 5+ years of experience in retail banking, financial services, or sales coaching.
• 2+ years of success in a customer-facing banking role such as Branch Manager, Market Manager, or similar role.
• Valid driver’s license and ability to travel between branch locations.

Responsibilities

• Coach Relationship Bankers through one-on-one and group sessions to improve sales and relationship-building skills
• Conduct in-branch observations and deliver real-time, actionable feedback to drive performance
• Analyze sales metrics to identify trends and create targeted development plans
• Partner with branch leaders to improve team effectiveness and achieve business goals
• Facilitate training sessions on sales techniques, products, and customer engagement
• Support consistent execution of sales processes and tools across branches
• Collaborate with cross-functional teams to align training with business strategies

Skills

Sales coaching

Customer engagement

Team leadership

Cross-functional collaboration

Education

Bachelor’s degree or equivalent experience

Job description

Associated Bank is seeking a Retail Banking Development Officer to strengthen sales performance by coaching Relationship Bankers and improving customer engagement across the branch network. The role focuses on developing professionals, growing business results, and impacting retail growth.

Required is a bachelor’s degree with 5+ years in retail banking or sales coaching and 2+ years in a customer-facing banking role, plus the ability to travel between branches. A driving license is necessary.