Digital Banking & Sales Specialist

Unity Bank; Fort Lee (NJ); On-site; USD 42,000 - 64,000; Full time

Job summary

Unity Bank seeks a Universal Banker to deliver exceptional customer service while promoting the bank's products and services. You will open accounts, handle transactions, cross-sell solutions, and resolve customer inquiries with accuracy and professionalism.

The role requires strong communication, cash handling experience, and a customer-focused mindset. Bilingual English/Korean is a plus in the New Jersey location, with opportunities for growth within Retail Banking.

Qualifications

• High school diploma or equivalent with relevant retail or customer service experience.
• College degree preferred but not required.
• Prior cash handling or teller experience.
• Excellent communication skills, both written and verbal.
• Familiarity with bank systems and financial applications is a plus.

Responsibilities

• Identify and fulfill customer financial needs, cross-sell bank products and services.
• Open new accounts and process deposits, withdrawals, transfers, wires, and payments.
• Provide excellent customer service and resolve inquiries promptly and accurately.
• Assist customers with digital banking and explain online/mobile features.
• Maintain cash drawers, follow security procedures, and document transactions.

Skills

Customer service

Communication skills

Cash handling

Problem solving

Digital banking knowledge

Education

High School Diploma or equivalent

College degree preferred

Tools

CRM systems

Microsoft Office (Word, Excel, Outlook)

Job description

Unity Bank seeks a Universal Banker to deliver exceptional customer service while promoting the bank's products and services. You will open accounts, handle transactions, cross-sell solutions, and resolve customer inquiries with accuracy and professionalism.

The role requires strong communication, cash handling experience, and a customer-focused mindset. Bilingual English/Korean is a plus in the New Jersey location, with opportunities for growth within Retail Banking.