Retail Banking: Customer Experience Advocate

PNC; Maryland; On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid holidays

Wellness program

Job summary

PNC is seeking a Client Experience Associate in the Retail Banking organization, based in Salisbury, MD. The role supports multiple branches in the region, delivering a differentiated customer experience and driving loyalty through proactive engagement and referrals.

Responsibilities include handling a range of customer interactions, educating customers on digital tools, and applying product knowledge to resolve issues while maintaining efficient branch operations.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Processes a variety of customer interactions and educates customers on alternatives.
• Identifies banking opportunities during interactions and makes referrals to branch staff.

Job description

PNC is seeking a Client Experience Associate in the Retail Banking organization, based in Salisbury, MD. The role supports multiple branches in the region, delivering a differentiated customer experience and driving loyalty through proactive engagement and referrals.

Responsibilities include handling a range of customer interactions, educating customers on digital tools, and applying product knowledge to resolve issues while maintaining efficient branch operations.