Branch Client Experience Specialist

PNC; Salisbury (MD); Hybrid; USD 34,000 - 56,000; Full time

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate for our Retail Banking group in Salisbury, MD. The role involves delivering exceptional customer experiences across multiple branches, educating customers, and driving opportunities through proactive conversations.

The position emphasizes in-office work in Salisbury with regional coverage, strong attention to risk and policy adherence, and a customer-first approach to growing share of wallet.

Qualifications

• Customer-focused role requiring strong interpersonal and communication skills.
• No degree required; experience and certifications evaluated case-by-case.
• Spanish speaking is a preferred language skill for some assessments.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Educates customers on alternatives and products during interactions.
• Identifies banking opportunities and refers to branch staff as appropriate.
• Performs lobby engagement to connect with customers and promote PNC products.
• Supports sales conversations through a defined process and proactive outreach.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate for our Retail Banking group in Salisbury, MD. The role involves delivering exceptional customer experiences across multiple branches, educating customers, and driving opportunities through proactive conversations.

The position emphasizes in-office work in Salisbury with regional coverage, strong attention to risk and policy adherence, and a customer-first approach to growing share of wallet.