Retail Banking Center Lead: Growth, Service, Compliance

First-Horizon-Bank; Sanford (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

First Horizon Bank is seeking a Banking Center Manager in Sanford, NC to lead sales, service quality, and regulatory compliance for the branch. You will coach a retail team to meet goals, build client relationships, and deliver accurate, timely service to customers.

The role emphasizes strategic leadership, risk management, and operational efficiency, with responsibility for controlling expenses, training staff, and maintaining First Horizon Bank's standards of ethics and customer care.

Qualifications

• Bachelor's degree from four-year college or university, or equivalent combination of education and experience.
• Ability to lead and coach a banking center team to meet strategic initiatives.
• Compliance with bank regulations, policies and internal controls.

Responsibilities

• Lead banking center strategic initiatives and supervise team performance.
• Develop and maintain relationships with clients and partners to grow the client base.
• Deliver high-quality customer service and resolve client issues promptly.
• Recruit, train, and develop banking center staff; provide regular coaching and performance feedback.
• Ensure regulatory compliance and risk management practices are followed within the branch.
• Monitor operations and manage expenses to improve efficiency and effectiveness.

Job description

First Horizon Bank is seeking a Banking Center Manager in Sanford, NC to lead sales, service quality, and regulatory compliance for the branch. You will coach a retail team to meet goals, build client relationships, and deliver accurate, timely service to customers.

The role emphasizes strategic leadership, risk management, and operational efficiency, with responsibility for controlling expenses, training staff, and maintaining First Horizon Bank's standards of ethics and customer care.