Retail Banking Center Leader — Growth & Compliance

First-Horizon-Bank; Franklin (TN); On-site; USD 65,000 - 95,000; Full time

Job summary

First Horizon Bank is seeking a Banking Center Manager responsible for overall sales, production, profitability, and regulatory compliance at the banking center. You will coach and lead a retail team, drive relationship-based sales, and ensure high-quality customer service.

You will oversee staffing, performance coaching, risk controls, and operational efficiency, while partnering with market leaders to meet goals and promote First Horizon's values and ethics.

Qualifications

• Bachelor's degree or 2–4 years related experience.
• Background credit check required; S.A.F.E Mortgage Licensing Act compliance.
• Proficiency in Microsoft Office and Salesforce.

Responsibilities

• Provide strategic leadership to the banking center team and execute initiatives.
• Drive sales and business development, build relationships with clients and partners.
• Deliver high-quality client experiences and resolve issues promptly.
• Recruit, train, and develop a high-performing retail banking center team.
• Ensure compliance with bank regulations, policies, risk management and ethics.
• Lead operational excellence and manage expenses within the banking center.

Skills

Leadership

Coaching

Customer service

Communication

Team management

Education

Bachelor's degree or 2-4 years related experience

Tools

Microsoft Office

Salesforce

Job description

First Horizon Bank is seeking a Banking Center Manager responsible for overall sales, production, profitability, and regulatory compliance at the banking center. You will coach and lead a retail team, drive relationship-based sales, and ensure high-quality customer service.

You will oversee staffing, performance coaching, risk controls, and operational efficiency, while partnering with market leaders to meet goals and promote First Horizon's values and ethics.