Retail Banking Center Lead — Growth & Client Experience

First Horizon Bank; Statesville (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

HSA with match

Parental leave

Tuition reimbursement

Mentor program

401(k) match

Job summary

First Horizon Bank is seeking a Banking Center Manager in Statesville, NC. You will coach and lead a retail team, promote a customer-focused culture, and drive community engagement. The role emphasizes risk awareness, sales accountability, and delivering superior client experiences.

Responsibilities include developing staff, fostering teamwork, and ensuring compliance with regulations while improving operational efficiency in a fast-paced banking center environment.

Qualifications

• Experience leading a retail banking center or similar team.
• Ability to coach and drive a sales process with integrity.
• Strong customer service focus and community involvement.

Responsibilities

• Strategic leadership: coach, lead and manage the banking center to execute initiatives.
• Sales and business development: build client relationships and expand the client base.
• Client experience: deliver excellent service and promptly resolve issues.
• Team management: recruit, train, develop, and retain a high-performing team.
• Compliance and risk management: ensure adherence to bank policies and training.
• Operational efficiency: monitor metrics and control expenses.

Skills

Leadership

Sales coaching

Community engagement

Customer experience

Team development

Tools

Microsoft Office

Salesforce

Job description

First Horizon Bank is seeking a Banking Center Manager in Statesville, NC. You will coach and lead a retail team, promote a customer-focused culture, and drive community engagement. The role emphasizes risk awareness, sales accountability, and delivering superior client experiences.

Responsibilities include developing staff, fostering teamwork, and ensuring compliance with regulations while improving operational efficiency in a fast-paced banking center environment.