Retail Banking Branch Leader & Coach

Socket.dev; Salem (MA); On-site; USD 60,000 - 96,000; Full time

Benefits offered by this job

Total Rewards benefits

Job summary

Eastern Bank is seeking a Branch Manager to lead a mid-sized retail banking office, drive sales and service excellence, and manage daily operations. You will coach staff, guide business development efforts, and represent the bank in the community.

The role requires 2–3 years of management experience in retail banking, strong communication, and the ability to adapt to change. A bachelor’s degree is preferred, with opportunities for Total Rewards benefits and career growth.

Qualifications

• Basic business acumen and professionalism is a must.
• Strong written and verbal communication skills are critical.
• Ability to build relationships and strong alliances across the organization.
• Must be flexible with ability to adapt to change.
• Ability to quickly learn all there is to know about the products and services offered by the bank.
• Must retain and build upon product knowledge base as a member of the division’s management team.
• Should understand the “big picture” in banking – i.e., answers to questions like:How does a bank make money? What makes a product profitable?
• 2-3 years of management experience and proven leadership capabilities required, preferably in a retail banking environment.

Responsibilities

• Oversee the overall management of a mid-sized banking office.
• Guide sales activities of staff toward branch goals.
• Engage in sales and service coaching sessions with staff.
• Conduct business development activities to build commercial relationships.
• Promote the bank through community involvement and local networks.
• Ensure branch operations and compliance with bank policies and laws.
• Collaborate with internal partners to ensure branch success.
• Develop staff through coaching and joint sales calls when applicable.

Skills

Sales leadership

Customer service

Coaching

Relationship building

Communication skills

Education

Bachelor’s degree preferred

Job description

Eastern Bank is seeking a Branch Manager to lead a mid-sized retail banking office, drive sales and service excellence, and manage daily operations. You will coach staff, guide business development efforts, and represent the bank in the community.

The role requires 2–3 years of management experience in retail banking, strong communication, and the ability to adapt to change. A bachelor’s degree is preferred, with opportunities for Total Rewards benefits and career growth.