Retail Banking Advisor: Customer Growth & Service

Woodforest National Bank; Smyrna (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Woodforest National Bank in Smyrna, TN is seeking a Banker II to deliver personalized retail banking experiences and grow customer relationships. You will engage customers, explain products and digital tools, and support branch operations with accuracy and compliance.

The role requires strong problem-solving, confidentiality, and the ability to work flexible hours in a dynamic retail environment. Previous in-store banking experience is preferred but not required.

Qualifications

• Proactive in identifying customer needs and cross-selling banking solutions.
• Willing to accept coaching and feedback to improve performance.
• Able to work flexible or extended hours as retail branch needs require.
• Strong problem-solving, organizational, and multi-tasking abilities.
• Discretion with customer information and strict adherence to confidentiality policies.

Responsibilities

• Deliver warm, personalized Woodforest experience in daily customer interactions.
• Explain banking products and digital solutions clearly to customers.
• Provide reliable service while maintaining professionalism in a fast-paced environment.
• Process teller transactions, deposits, and account openings with accuracy and compliance.
• Maintain security procedures and protect customers and bank assets.
• Support community events and branch marketing efforts as needed.

Skills

Proactive selling

Coachable

Flexible hours

Problem solving

Confidentiality

Organizational skills

Multi-tasking

Financial statements

Education

High School Diploma or equivalent

Job description

Woodforest National Bank in Smyrna, TN is seeking a Banker II to deliver personalized retail banking experiences and grow customer relationships. You will engage customers, explain products and digital tools, and support branch operations with accuracy and compliance.

The role requires strong problem-solving, confidentiality, and the ability to work flexible hours in a dynamic retail environment. Previous in-store banking experience is preferred but not required.