Retail Banking Advisor II – Sales & Service

Woodforest National Bank; Alcoa (TN); On-site; USD 36,000 - 52,000; Full time

Job summary

Woodforest National Bank in Tennessee-Alcoa is seeking a Banker II to deliver personalized customer banking experiences. You will identify customer needs, recommend banking solutions, and handle teller-style duties with accuracy while maintaining compliance with procedures.

The role emphasizes proactive engagement, sales and service excellence, and the ability to work flexible hours in a fast-paced branch environment.

Qualifications

• Minimum 2 years of relevant retail sales and/or customer service experience
• Prior in-store retail banking experience preferred but not required
• Demonstrated willingness to accept coaching and feedback to improve performance
• Strong communication, organizational, and problem-solving skills
• Ability to work flexible or extended hours based on retail branch needs

Responsibilities

• Take personal responsibility for delivering strong retail performance by identifying customer needs and recommending appropriate banking solutions.
• Act with accountability in achieving individual sales goals through proactive conversations, referrals, and marketing outreach both inside and outside the branch.
• Demonstrate ownership in resolving customer inquiries or concerns at the first point of contact, utilizing internal partners as needed to ensure timely resolution.
• Maintain operational excellence through accurate transaction processing, account opening, and consistent adherence to policies, procedures, and regulatory requirements.
• Ability to explain complex solutions in a simple to understand way.

Skills

Retail sales

Customer service

Communication

Problem-solving

Organizational skills

Flexibility

Confidentiality

Education

High School Diploma or equivalent

Tools

Cisco Duo

Job description

Woodforest National Bank in Tennessee-Alcoa is seeking a Banker II to deliver personalized customer banking experiences. You will identify customer needs, recommend banking solutions, and handle teller-style duties with accuracy while maintaining compliance with procedures.

The role emphasizes proactive engagement, sales and service excellence, and the ability to work flexible hours in a fast-paced branch environment.