Retail Banker II: Elevate Service & Community Impact

Woodforest; Saraland (AL); On-site; USD 40,000 - 52,000; Full time

Job summary

Woodforest National Bank is seeking a Banker to serve as a frontline ambassador and grow retail customer relationships through exceptional service. You will market banking products, operate branch duties, and uphold Woodforest’s core values in every customer interaction.

The role is ideal for those who enjoy helping others, thrive in retail sales, and support a technology-driven customer experience. Expect flexible hours and a commitment to ownership, service, and integrity.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Demonstrated willingness to accept coaching and feedback to improve performance.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.

Responsibilities

• Take personal responsibility for delivering strong retail performance by identifying customer needs and recommending appropriate banking solutions.
• Act with accountability in achieving individual sales goals through proactive conversations, referrals, and marketing outreach both inside and outside the branch.
• Demonstrate ownership in resolving customer inquiries or concerns at the first point of contact, utilizing internal partners as needed to ensure timely resolution.
• Maintain operational excellence through accurate transaction processing, account opening, and consistent adherence to policies, procedures, and regulatory requirements.
• Ability to explain complex solutions in a simple to understand way.
• Deliver the Woodforest Experience by creating warm, welcoming, and personalized interactions with every customer, every day.
• Engage customers in meaningful conversations to understand financial needs and clearly explain retail banking products, services, and digital solutions in a simple, easy-to-understand manner.
• Provide dependable, efficient service while maintaining professionalism, composure, and a positive attitude in a fast-paced retail environment.
• Embrace a technology-driven customer experience by confidently supporting digital banking tools and platforms.

Skills

Retail sales

Customer service

Communication

Organization

Problem-solving

Coaching/feedback

Education

High School Diploma or equivalent

Tools

Cisco Duo

Job description

Woodforest National Bank is seeking a Banker to serve as a frontline ambassador and grow retail customer relationships through exceptional service. You will market banking products, operate branch duties, and uphold Woodforest’s core values in every customer interaction.

The role is ideal for those who enjoy helping others, thrive in retail sales, and support a technology-driven customer experience. Expect flexible hours and a commitment to ownership, service, and integrity.