Retail Bank Teller & Client Solutions Specialist

Truist Financial Corporation; Pineville (NC); Sur place; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k plan

Paid vacation

Paid holidays

Sick days

Résumé du poste

Truist in Pineville, NC seeks an customer-focused professional to provide timely and accurate client transactions and superior service while identifying financial needs. You will educate clients on digital banking and support outbound outreach to uncover opportunities.

The role emphasizes IRM collaboration, sales support, and adherence to controls, with flexibility for weekends and variable hours to meet branch needs. Strong communication is essential.

Qualifications

• High school diploma or equivalent education.
• Two years of teller or cash handling or client service experience.
• Six months of client relationship building or sales experience.
• Excellent interpersonal and communication skills, including a desire to interact with clients and prospects.
• Ability to master PC keyboard and software needed for branch automation.
• Ability to multitask under time constraints.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office.
• Ability to travel for temporary staffing needs; may include locale changes.
• Ability to work weekends and/or extended hours with occasional travel or overnights.

Responsabilités

• Provide a distinctive client experience with courteous conversation and accurate handling of transactions; assist with complex transactions.
• Educate clients on digital self‑service solutions (ATMs, Online/Mobile banking) to enhance service experience.
• Support sales by outbound client outreach, identifying needs, and referring to branch team members or specialists.
• Understand Integrated Relationship Management (IRM) to deliver Truist expertise and solutions.
• Participate in Truist Retail Community Bank Leadership routines and training activities.
• Attend product knowledge meetings and required training to advance knowledge.
• Adhere to internal controls and policies to ensure compliance with guidelines.
• Serve as secondary contact for new accounts and problem resolution, handling workloads as branch demands.

Connaissances

Interpersonal skills

Communication skills

Multitasking

PC proficiency

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

Truist in Pineville, NC seeks an customer-focused professional to provide timely and accurate client transactions and superior service while identifying financial needs. You will educate clients on digital banking and support outbound outreach to uncover opportunities.

The role emphasizes IRM collaboration, sales support, and adherence to controls, with flexibility for weekends and variable hours to meet branch needs. Strong communication is essential.