Retail Backroom Operations Lead (Donations & Pricing)

Goodwill Industries of Middle Tennessee, Inc.; Franklin (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

Goodwill Industries of Middle Tennessee, Inc. in Franklin seeks a Retail Production Team Lead to supervise backroom operations, including donation intake, processing, sorting, pricing, and material handling while ensuring safety, quality, and compliance with guidelines.

You will provide hands-on leadership to backroom staff, train and coach the team, monitor daily workflow, and coordinate the movement of processed goods to the sales floor to support store readiness and mission impact.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Experience in production, warehouse, retail, or logistics environments (1–2 years).
• Ability to lead a diverse team and coach staff to meet metrics.

Responsibilities

• Lead daily backroom production operations, including donation intake, sorting, processing, pricing, and material handling.
• Provide hands-on leadership to backroom staff to ensure production goals, quotas, and processing expectations are met.
• Monitor daily workflow and productivity to support efficient movement of donated goods from intake through production.
• Ensure quality control standards, accurate sorting, proper pricing, and compliance with processing guidelines and CPSC requirements.
• Safeguard donated goods to prevent loss, damage, or misuse throughout the production process.
• Train, onboard, coach, and develop backroom team members on production processes, quality standards, safety requirements.

Skills

Leadership

Donor service

Safety & compliance

Training & coaching

Inventory management

Operational oversight

Education

High School Diploma or equivalent

Associate degree in business / logistics / retail operations

Tools

Outlook

Excel

Word

Job description

Goodwill Industries of Middle Tennessee, Inc. in Franklin seeks a Retail Production Team Lead to supervise backroom operations, including donation intake, processing, sorting, pricing, and material handling while ensuring safety, quality, and compliance with guidelines.

You will provide hands-on leadership to backroom staff, train and coach the team, monitor daily workflow, and coordinate the movement of processed goods to the sales floor to support store readiness and mission impact.