Retail Associate: Merchandising & Customer Experience

The TJX Companies, Inc.; City of Cortland (NY); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health insurance

Paid holidays

Job summary

Marshalls, part of The TJX Companies, Inc., in Cortland, NY, seeks a Retail Associate to deliver outstanding customer experiences while supporting store operations. You will assist customers, process transactions, maintain stock, and uphold merchandising standards in a fast-paced environment.

Benefits include discounts and a comprehensive benefits package. The role emphasizes teamwork, adaptability, and a safety-conscious approach to daily tasks with opportunities for growth.

Qualifications

• Excellent customer service skills required.
• Ability to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking and adapting to changes in direction.
• Ability to lift heavy objects with or without accommodations.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back according to procedures.
• Promotes credit and loyalty programs.
• Maintains merchandising standards and follows procedures.
• Prepares merchandise for the sales floor following company procedures.
• Initiates and participates in store recovery as needed.
• Maintains cleanliness and organization of the sales floor and store.
• Provides and accepts recognition and constructive feedback.
• Adheres to labor laws, policies, and procedures.
• Supports shrink reduction goals and safety awareness.
• Performs other duties as assigned.

Skills

Customer service

Flexible schedule

Communication

Multi-tasking

Adaptability

Lifting ability

Teamwork

Retail experience

Job description

Marshalls, part of The TJX Companies, Inc., in Cortland, NY, seeks a Retail Associate to deliver outstanding customer experiences while supporting store operations. You will assist customers, process transactions, maintain stock, and uphold merchandising standards in a fast-paced environment.

Benefits include discounts and a comprehensive benefits package. The role emphasizes teamwork, adaptability, and a safety-conscious approach to daily tasks with opportunities for growth.