Customer Experience & Merchandising Associate

The TJX Companies, Inc.; New York (NY); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision

HSA

Life insurance

Paid holidays

Scholarship program

Adoption assistance

Job summary

Marshalls, part of The TJX Companies, in New York, seeks a customer service-driven associate. You will deliver a highly satisfying customer experience, handle purchases, support merchandising, and uphold store standards. The role may cross-train across departments to meet business needs.

We value teamwork, integrity, and a proactive attitude; benefits include discounts, 401(k), and competitive pay. The position offers a flexible schedule and opportunities to grow within a Fortune 100 retailer.

Qualifications

• Excellent customer service skills
• Able to work a flexible schedule to support business needs
• Strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond appropriately to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without reasonable accommodation
• Works effectively with peers and supervisors

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication

Multi-tasking

Attention to detail

Teamwork

Retail experience

Job description

Marshalls, part of The TJX Companies, in New York, seeks a customer service-driven associate. You will deliver a highly satisfying customer experience, handle purchases, support merchandising, and uphold store standards. The role may cross-train across departments to meet business needs.

We value teamwork, integrity, and a proactive attitude; benefits include discounts, 401(k), and competitive pay. The position offers a flexible schedule and opportunities to grow within a Fortune 100 retailer.