Retail Associate - Merch & Customer Experience

The TJX Companies, Inc.; Woodbridge Township (NJ); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) contribution

Medical/dental/vision

Life insurance

Paid holidays

Parental leave

Employee discounts

Job summary

Marshalls, a TJX Companies off-price retailer in Iselin, NJ, is hiring to deliver an outstanding customer experience, maintain a clean store, and support operations across departments. You may be cross-trained to assist in multiple areas to meet business needs and safeguard loss prevention standards.

The role emphasizes accurate checkout, promotion of credit/loyalty programs, and adherence to labor laws while contributing to a positive team environment. Experience in retail is preferred.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication skills

Multi-tasking

Direction change response

Lifting ability

Teamwork

Retail experience

Job description

Marshalls, a TJX Companies off-price retailer in Iselin, NJ, is hiring to deliver an outstanding customer experience, maintain a clean store, and support operations across departments. You may be cross-trained to assist in multiple areas to meet business needs and safeguard loss prevention standards.

The role emphasizes accurate checkout, promotion of credit/loyalty programs, and adherence to labor laws while contributing to a positive team environment. Experience in retail is preferred.