Retail Associate Manager — Lead Brand, Ops & Team

J.Crew Group; New Canaan (CT); On-site; USD 40,294 - 50,282; Full time

Benefits offered by this job

Discount on products

PTO

401(k) matching

Health insurance

Job summary

J.Crew Group in New Canaan, CT, is seeking an Associate Manager to join our leadership team and drive profitability through exceptional customer connections and brand engagement.

You'll partner with the Store Director, oversee a designated division, help recruit and develop teammates, ensure outstanding service, and contribute to community events while remaining flexible to cover other roles on the floor.

Qualifications

• 3+ years of full-time retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

Responsibilities

• Collaborate with the Store Director to act as a shared business owner with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Support Store Director with recruiting, training and development efforts.
• Partner with Store Director and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Team leadership

Flexibility

Job description

J.Crew Group in New Canaan, CT, is seeking an Associate Manager to join our leadership team and drive profitability through exceptional customer connections and brand engagement.

You'll partner with the Store Director, oversee a designated division, help recruit and develop teammates, ensure outstanding service, and contribute to community events while remaining flexible to cover other roles on the floor.