Fan-Obsessed Retail Associate

Fanatics; Memphis (TN); On-site; USD 26,000 - 32,000; Full time

Job summary

Fanatics is seeking a Retail Associate to deliver outstanding fan experiences on the sales floor and in the stockroom, supporting game-day operations and daily retail tasks. You will greet fans, suggest products, and maintain a polished store presentation while representing the Fanatics brand with professionalism.

This role requires flexible scheduling, including evenings, weekends, and game days, with emphasis on teamwork and fast-paced execution in a dynamic environment.

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Responsibilities

• Greet fans and ask questions to help make their shopping experience an enjoyable one.
• Make recommendations based on observations and conversations with fans.
• Help execute a brand connection by ensuring fans enjoy a top-notch shopping experience.
• Maintain sales floor and/or stockroom standards with an eye to detail.
• Process sales transactions via the Fanatics Point of Sale System (POS).
• Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are always positively represented.
• Perform additional responsibilities as directed by the management team.
• Identify opportunities to improve processes, products, or fan experiences.
• Apply creative thinking and new approaches to solve complex challenges.
• Act with urgency and adapt quickly in a fast-paced, high-growth environment.
• Collaborate cross-functionally to drive shared goals and team outcomes.
• Build strong partnerships across the organization to deliver results.

Skills

Customer service

Communication

Teamwork

Flexibility

Punctuality

Physical stamina

Education

High school diploma or equivalent

Job description

Fanatics is seeking a Retail Associate to deliver outstanding fan experiences on the sales floor and in the stockroom, supporting game-day operations and daily retail tasks. You will greet fans, suggest products, and maintain a polished store presentation while representing the Fanatics brand with professionalism.

This role requires flexible scheduling, including evenings, weekends, and game days, with emphasis on teamwork and fast-paced execution in a dynamic environment.