Retail Associate: Customer Service & Stocking

Michaels Stores; Albuquerque (NM); In loco; USD 17.000 - 21.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) match

Employee Assistance Program

Medical, dental, and vision coverage

Tuition assistance

Adoption assistance

Employee discounts

Descrizione del lavoro

Michaels Stores in Albuquerque, NM is seeking a store associate to help customers find products, complete checkout, and participate in truck unload and stocking.

You will engage customers with the rewards program, support store recovery, and ensure in-stock conditions while following SOPs and safety guidelines. This role requires standing for long periods and a friendly, service-oriented approach.

Competenze

• Retail and/or customer service experience preferred

Mansioni

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Conoscenze

Retail experience

Descrizione del lavoro

Michaels Stores in Albuquerque, NM is seeking a store associate to help customers find products, complete checkout, and participate in truck unload and stocking.

You will engage customers with the rewards program, support store recovery, and ensure in-stock conditions while following SOPs and safety guidelines. This role requires standing for long periods and a friendly, service-oriented approach.