Retail Associate: Customer Experience & Store Operations

The TJX Companies, Inc.; Bel Air (AL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Medical/dental/vision

Job summary

Marshalls in Bel Air, MD is seeking a Customer Experience Associate to delight customers and maintain a clean, organized store environment. You will ring sales, handle returns, and support loss prevention while promoting credit and loyalty programs and upholding merchandising standards.

The role requires strong customer service, flexibility in scheduling, clear communication, attention to detail, and the ability to multitask.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Flexibility

Teamwork

Job description

Marshalls in Bel Air, MD is seeking a Customer Experience Associate to delight customers and maintain a clean, organized store environment. You will ring sales, handle returns, and support loss prevention while promoting credit and loyalty programs and upholding merchandising standards.

The role requires strong customer service, flexibility in scheduling, clear communication, attention to detail, and the ability to multitask.