Customer Experience & Merchandising Associate

The TJX Companies, Inc.; San Francisco (CA); On-site; USD 36,000 - 60,000; Full time

Job summary

Marshalls is seeking individuals to deliver a consistently high level of customer service in a fast-paced retail environment. You will engage with customers, maintain a clean store, and support merchandising standards across departments to ensure a welcoming shopping experience.

The role emphasizes teamwork, integrity, and adaptability as you handle transactions, promote loyalty programs, and participate in safety and loss-prevention initiatives.

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Possesses strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Customer service

Flexibility

Communication

Organization

Multitasking

Adaptability

Heavy lifting

Job description

Marshalls is seeking individuals to deliver a consistently high level of customer service in a fast-paced retail environment. You will engage with customers, maintain a clean store, and support merchandising standards across departments to ensure a welcoming shopping experience.

The role emphasizes teamwork, integrity, and adaptability as you handle transactions, promote loyalty programs, and participate in safety and loss-prevention initiatives.