Retail Associate

CoolWorks.com - Jobs in Great Places; Big Sky (MT); On-site; USD 29,000 - 36,000; Full time

Job summary

CoolWorks.com - Jobs in Great Places is seeking a Retail Associate to assist guests with retail needs and deliver personalized service at our resort store. The role emphasizes product knowledge, welcoming guests, and maintaining clean, well-stocked displays on the floor.

You will follow the Hotel Retail Sequence of Service, upsell new products, and provide support across departments to ensure flawless guest experiences. Weekend and holiday availability is required.

Qualifications

• Previous hospitality experience preferred.
• Available to work weekends and holidays.
• Previous retail sales or customer service experience required.

Responsibilities

• Extensive product knowledge and personalized service to make each retail purchase memorable.
• Circulate on the floor to ensure the store is well stocked.
• Provide a warm welcome and a fond farewell to each guest that comes through our door.
• Use Hotel Retail Sequence of Service guidelines in all interactions with guests.
• Handle guest requests by reading and anticipating their needs and upselling new products.
• Responsible for opening and/or closing duties.
• Maintain clean and orderly work areas.
• Provide lateral service for other departments to ensure flawless personalized service for all guests.

Skills

Customer service

Hospitality experience

Upselling

Job description

Retail Associate SUMMARY

The Retail Associate is responsible to assist both of our internal and external guests with any and all relative retail needs.

ESSENTIAL FUNCTIONS

• Extensive product knowledge and keen personalized service we strive to make each retail purchase a memorable one.

• Circulate on the floor, continually checking merchandise displays to ensure that the store is well stocked.

• Provide a warm welcome and a fond farewell to each and every guest that comes through our door.

• Use Hotel Retail Sequence of Service guidelines in all interactions with our guests.

• Handle guests e2 requests by reading and anticipating their needs and upselling new products.

• Responsible for all opening and/or closing duties.

• Making sure your areas are clean and orderly.

• Providing lateral service for other departments will be a necessary duty to ensure flawless personalized service for all internal and external guests.

QUALIFICATIONS

• Previous hospitality experience preferred

• Available to work weekends and holidays

• PreviousRetail sales or customer serviceexperience required

PHYSICAL REQUIREMENTS

Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.Must be able to exert well-paced ability to reach different outlets and other departments of the Resort on a timely basis. Must be able to exert well-paced ability in limited space. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. Must be able to lift up to 20 lbs. on a regular and continuing basis as you receive boxes of merchandise.