Retail Associate

ExplorUS; Seal Harbor (ME); On-site; USD 16,531 - 22,041; Full time

Job summary

ExplorUS in Seal Harbor, ME is seeking a friendly Retail Associate to assist guests with timely, professional service and to uphold our hospitality standards.

You will greet customers, build product knowledge, operate the POS, restock displays, meet sales goals, and support opening/closing procedures in a fast-paced environment.

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of retail sales experience preferred.
• Experience with POS systems preferred.

Responsibilities

• Greet customers within 30 seconds and provide friendly service.
• Achieve and maintain product knowledge to assist purchasing decisions.
• Guide customers to products of interest and answer inquiries.
• Assist with park-related inquiries using approved interpretive information.
• Process payments accurately using POS system and handle cash/debit/credit cards.
• Restock and maintain displays per Company standards.
• Meet sales goals and participate in opening/closing procedures.
• Participate in daily cleaning/maintenance and follow store policies.
• Contribute to a positive team environment and uphold ISO quality and environmental policies.

Skills

Customer service

Cash handling

POS systems

Product knowledge

Communication

Team collaboration

Multi-tasking

Education

High school diploma or equivalent

Tools

POS hardware/software

Job description

Summary of Position

Assist all guests and visitors of the Company with timely, efficient and professional service adhering to Company standards of ensuring an extraordinary hospitality experience.

Title

Retail Associate

Reports To

Retail Manager

Department

Retail

Responsibilities

• Greet customers within 30 seconds of entering the store & provide friendly customer service
• Achieve and maintain product knowledge to assist customers with purchasing decisions
• Guide and direct customers to appropriate products of interest and answer related inquiries
• Assist customers with all park related inquiries (utilizing approved NPS interpretive information)
• Assist customers making selections by building customer confidence; offering suggestions and opinions
• Accurately total, process and collect payments from guests to include, but not limited to, using the point of sale system, handling money, processing credit and debit cards and making change
• Restock and maintain displays (labeling correctly as needed) per Company standards
• Achieve established sales goals
• Participate in closing, opening procedures
• Participate in daily cleaning/maintenance duties
• Strict adherence to all store policies
• Contribute to a positive environment where all employees trust and respect each other
• Understand Company's ISO (Quality and Environmental) management systems, policies, goals and initiatives, and meet the specific responsibilities within these areas
• Other duties per the Duties checklist and as assigned

Position Requirements

• Strong organizational skills and attention to detail
• Excellent communication skills to interact positively with others
• Ability to multi-task and perform well under pressure
• Display energy and enthusiasm when working with customers and fellow Associates
• Dependable to always be on time and on schedule
• Able to lift frequently up to 25 lbs. and occasionally up to 50 lbs. Position also involves frequent bending, twisting, lifting and squatting and up to 8 hours per day on feet in a fast paced environment.

Education and Experience

Education

High school diploma or equivalent

Experience

Demonstrated ability to handle general math

Minimum 1 Year Retail Sales Experience Preferred

Minimum 1 year experience with POS systems preferred