Retail Associate

Acadia National Park; Seal Harbor (ME); On-site; USD 30,000 - 42,000; Full time

Job summary

Acadia National Park is seeking a Retail Associate to assist guests with friendly service and product guidance. You will greet customers promptly, answer inquiries, and help with park-related information using approved materials. The role involves processing payments, restocking displays, and supporting opening/closing tasks.

Ideal candidates have a High school diploma, 1 year of retail exposure or POS experience, and strong communication skills in a fast-paced environment.

Qualifications

• Strong customer service orientation.
• Excellent verbal and written communication.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet customers promptly and provide friendly service.
• Maintain product knowledge to assist purchasing decisions.
• Assist with park-related inquiries using interpretive information.
• Process payments using the POS system and handle cash.
• Restock displays and maintain labeling per standards.
• Support opening/closing procedures and adhere to store policies.
• Contribute to a positive team environment and safety policies.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Dependability

Education

High school diploma

Tools

POS system

Job description

Title: Retail Associate
Reports To: Retail Manager
Department: Retail

Summary of Position:

Assist all guests and visitors of the Company with timely, efficient and professional service adhering to Company standards of ensuring an extraordinary hospitality experience.

Responsibilities:

• Greet customers within 30 seconds of entering the store & provide friendly customer service
• Achieve and maintain product knowledge to assist customers with purchasing decisions
• Guide and direct customers to appropriate products of interest and answer related inquiries
• Assist customers with all park related inquiries (utilizing approved NPS interpretive information)
• Assist customers making selections by building customer confidence; offering suggestions and opinions
• Accurately total, process and collect payments from guests to include, but not limited to,using the point of sale system, handling money, processing credit and debit cards andmaking change
• Restock and maintain displays (labeling correctly as needed) per Company standards
• Participate in closing, opening procedures
• Strict adherence to all store policies
• Contribute to a positive environment where all employees trust and respect each other
• Understand Company’s ISO (Quality and Environmental) management systems, policies,goals and initiatives, and meet the specific responsibilities within these areas
• Other duties per the Duties checklist and as assigned

Position Requirements:

• Strong organizational skills and attention to detail
• Excellent communication skills to interact positively with others
• Ability to multi-task and perform well under pressure
• Display energy and enthusiasm when working with customers and fellow Associates
• Dependable to always be on time and on schedule
• Able to lift frequently up to 25 lbs. and occasionally up to 50 lbs. Position also involvesfrequent bending, twisting, lifting and squatting and up to 8 hours per day on feet in a fast paced environment.

Education and Experience:

Education: High school diploma or equivalent
Experience: Demonstrated ability to handle general math
Minimum 1 year retail sales experience preferred
Minimum 1 year experience with POS systems preferred