Retail Assistant Store Manager - Earn Up to 8% Commission

FirstCash, Inc.; Rocky Mount (NC); Hybrid; USD 31.000 - 39.000; Vollzeit

Benefits dieser Stelle

Comprehensive Medical, Dental, Vision,

Earned Wage Access

Vacation policy

401k program

Employee discounts

Tuition Reimbursement

FirstCash Perks discounts

Pet Insurance

Arbitration agreement

Zusammenfassung

FirstCash, Inc. is seeking an Assistant Store Manager in North Carolina. The role supports the Store Manager in daily operations, staff development, and sales growth. You will engage customers, handle cash, and help manage inventory and loans in a fast-paced retail environment.

Pay ranges from $15.00 to $18.50 per hour with commission opportunities and comprehensive benefits. Earned Wage Access and 401(k) options are available, along with paid vacation and discounts from FirstCash Perks.

Qualifikationen

• Must be willing and able to perform duties and tasks for extended periods, including standing, lifting up to 50 pounds.
• Demonstrated ability to supervise others.
• Flexible retail schedule including weekends and holidays.
• Assistant Store Managers work 40+ hours weekly.
• Computer literate and able to operate POS systems.
• Cash handling experience is required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.

Aufgaben

• Provide customer-centric service and address issues promptly.
• Assist in training Pawnbrokers to FirstCash standards.
• Recruit top talent through prescribed channels.
• Open/close store, count cash, and protect assets.
• Manage inventory, loans, merchandising, and reporting.
• Analyze store financials and drive profitability.
• Maintain compliance with FirstCash operating standards.
• Monitor loan qualification and buying processes.
• Communicate goals and brand standards to staff.
• Act as manager on duty in Store Manager’s absence.

Kenntnisse

Supervision

Cash Handling

Customer Service

Firearms knowledge

Multitasking

Detail-Oriented

Analytical skills

POS systems

Flexible schedule

Bilingual abilities

Ausbildung

High School Diploma or GED

Tools

POS systems

Office machines

Jobbeschreibung

Assistant Store Manager

$15.00 - $18.50 per hour

+ Unlimited Commission + Store Performance Bonus

We're looking for an experienced Assistant Store Manager to help lead our team! If you enjoy coaching employees, driving store performance, building customer relationships, and developing your leadership skills, this could be the opportunity for you.

As an Assistant Store Manager, you'll partner with the Store Manager to support daily operations, develop team members, deliver exceptional customer service, and help drive profitability. You'll gain hands-on leadership experience while working with a wide variety of merchandise, including jewelry, electronics, tools, and more.

Why You’ll Love Working Here

• Competitive hourly pay + commission up to 8%
• Additional bonus opportunities based on store performance
• Great hours — most stores open 9AM–6PM; many closed Sundays
• Earned Wage Access available after day 2
• Employee discounts starting day one
• Vacation & Sick/Personal time based on tenure and applicable state/local requirements
• 401(k) auto‑enrollment after 6 months (age requirements apply)
• Tuition Reimbursement opportunities for eligible employees

What You'll Do

• Support daily store operations and serve as Manager on Duty when needed
• Deliver exceptional customer service and resolve customer concerns
• Coach, train, and develop team members to meet company standards
• Assist with recruiting, hiring, and retaining top talent
• Help drive store sales, profitability, and performance goals
• Maintain inventory accuracy and support asset protection initiatives
• Open and close the store, including cash handling and operational procedures
• Monitor loan and buying transactions to ensure compliance and accuracy
• Maintain attractive merchandising and store presentation standards
• Analyze performance metrics and support the achievement of business objectives
• Build product knowledge across a wide variety of merchandise categories

What We’re Looking For

• 18+ years old with a high school diploma, GED, or equivalent experience
• Previous leadership, key-holder, supervisory, or management experience preferred
• Strong leadership, coaching, team development, and customer service skills
• Ability to stand, walk, lift up to 50 lbs, and perform physical tasks
• Flexible retail schedule, including weekends and holidays
• Comfortable working with a variety of merchandise (firearms in FFL locations; certification provided)
• Strong customer service skills and a team‑oriented mindset
• Basic math and computer skills; experience using retail checkout systems is a plus
• Willingness to assist customers or retrieve merchandise from exterior areas
• Bilingual applicants encouraged to apply

Commission Information
Associates can earn 2–8% commission based on individual performance. Full details are provided during the interview process.

Additional Information

The above outlines the general nature of the role and may be modified as needed. Employment offers require agreement to a binding arbitration process. Pay rates comply with all applicable minimum wage laws.

FirstCash Holdings, Inc. is an Equal Opportunity Employer and provides reasonable accommodations for qualified individuals with disabilities.