Retail Assistant Store Manager: Commission & Bonus

FirstCash, Inc.; Beltsville (MD); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Unlimited commission

Store performance bonus

Earned wage access

Employee discounts

Vacation time

401(k) auto-enrollment

Tuition reimbursement

Job summary

FirstCash Holdings, Inc. is seeking an Assistant Store Manager to help lead our team in delivering exceptional customer service and driving store performance.

You will partner with the Store Manager to support daily operations, develop team members, and achieve profitability across diverse merchandise including jewelry, electronics, tools, and more. The role offers coaching opportunities, benefits, and advancement prospects in a hands-on leadership environment with a schedule typical of retail

Qualifications

• 18+ years old with a high school diploma, GED, or equivalent experience.
• Previous leadership, key-holder, supervisory, or management experience preferred.
• Strong leadership, coaching, team development, and customer service skills.
• Ability to stand, walk, lift up to 50 lbs, and perform physical tasks.
• Flexible retail schedule, including weekends and holidays.
• Comfortable working with a variety of merchandise (firearms in FFL locations; certification provided).
• Strong customer service skills and a team-oriented mindset.
• Basic math and computer skills; experience using retail checkout systems is a plus.
• Willingness to assist customers or retrieve merchandise from exterior areas.
• Bilingual applicants encouraged to apply.

Responsibilities

• Support daily store operations and serve as Manager on Duty when needed.
• Deliver exceptional customer service and resolve customer concerns.
• Coach, train, and develop team members to meet company standards.
• Assist with recruiting, hiring, and retaining top talent.
• Help drive store sales, profitability, and performance goals.
• Maintain inventory accuracy and support asset protection initiatives.
• Open and close the store, including cash handling and operational procedures.
• Monitor loan and buying transactions to ensure compliance and accuracy.
• Maintain attractive merchandising and store presentation standards.
• Analyze performance metrics and support the achievement of business objectives.
• Build product knowledge across a wide variety of merchandise categories.

Skills

Leadership

Customer service

Coaching

Education

High school diploma or GED

Tools

POS systems

Job description

FirstCash Holdings, Inc. is seeking an Assistant Store Manager to help lead our team in delivering exceptional customer service and driving store performance.

You will partner with the Store Manager to support daily operations, develop team members, and achieve profitability across diverse merchandise including jewelry, electronics, tools, and more. The role offers coaching opportunities, benefits, and advancement prospects in a hands-on leadership environment with a schedule typical of retail