Retail Assistant Store Manager - 2396

FirstCash, Inc.; Aurora (IL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, Vision, Life Insurance

Unlimited commission

Vacation and Sick leave

Tuition Reimbursement

Employee discounts

Job summary

FirstCash, Inc. is hiring an Assistant Store Manager in Aurora, Illinois. The position requires managing daily operations, leading staff, and maximizing financial goals in a customer-centric environment.

Successful candidates will have strong management skills, a high school diploma, and ability to work flexible hours, including weekends. The role offers hourly pay of $17.50 to $20.50 and a commission structure. Excellent benefits and perks are included.

Qualifications

• Minimum age: 18 years.
• Ability to lift or carry up to 50 pounds.
• Willingness to work multiple locations as business needs dictate.

Responsibilities

• Manage day-to-day store operations.
• Engage customers and resolve issues rapidly.
• Recruit and train store employees.

Skills

Customer service

Management skills

Cash handling

Analytical skills

Bilingual abilities

Education

High school diploma or GED

Tools

Point-of-Sale (POS) systems

Job description

Retail Assistant Store Manager

Hourly Pay: $17.50 to $20.50 per hour. Employees receive a commission structure that pays up to 8% on applicable transactions, potentially adding approximately $10.07 per hour on top of the base hourly rate.

Perks and Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment, allowing up to 50% of earned wages to be withdrawn up to seven times per payroll cycle.
• Unlimited commission above hourly base rate.
• Vacation: one week of paid vacation after six months of full‑time service; another week after one year; two weeks on each subsequent anniversary; 120 hours after five years.
• Sick/Personal: 8 hours after six months, 16 hours each anniversary (years 2‑5), 24 hours after five years; adjusted to state/local requirements.
• Employee discounts available from the first day of active employment.
• Tuition Reimbursement up to $2,000 per year for full‑time employees who meet program requirements.
• Access to over 10,000 discounts from 1,000+ partner companies.
• Auto‑enrollment in the FirstCash 401(k) program after six months.
• FirstCash Pet Insurance program access.

Position Summary

We are seeking an Assistant Store Manager with at least six months of management or key experience. The role manages day‑to‑day store operations, partners with the Store Manager to lead and develop employees, recruits and retains talent, maximizes financial goals, and manages customer relations and satisfaction. The assistant also analyzes financial statements, supports the asset protection program, promotes the business, and targets new customer acquisitions across all product lines.

Responsibilities

• Facilitate a customer‑centric environment by engaging customers professionally and resolving issues rapidly.
• Assist in the training of Pawnbrokers to meet FirstCash standards.
• Recruit top talent via company‑prescribed channels.
• Open and close the store, including counting cash drawers and merchandise, ensuring all asset protection procedures are followed.
• Maintain asset protection through inventory control, property safety, documentation, and securing customer loans.
• Administer store processes including inventory, loan management, merchandising, store presentation, systems, and enterprise‑level reporting.
• Evaluate financial statements and drive profitability through communication and goal setting.
• Ensure operating standards meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes to maintain value and integrity of all loans.
• Complete assigned tasks and training for self‑development as requested.
• Communicate clearly with employees to ensure understanding of store mission and profit objectives.
• Remain current on product knowledge.
• Act as manager on duty in the absence of the Store Manager.
• Perform other related duties as assigned.

Minimum Requirements & Qualifications

• Willing and able to perform duties and tasks for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Ability to lift or carry up to 50 pounds.
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and obtain firearms certification if required.
• May be asked to assist a customer on the exterior of the building or retrieve items from external storage.
• Minimum age: 18 years.
• High school diploma, GED, or equivalent experience.
• Willingness to work at multiple locations as business needs dictate.
• Flexibility to work a retail schedule based on business needs, including weekends and holidays.
• Assistant Store Managers will work 40+ hours per week; hours are not guaranteed.
• Computer literate and able to operate Point‑of‑Sale (POS) systems and common office machines.
• Ability to multi‑task in a fast‑paced environment.
• Detail‑oriented with strong organizational skills.
• Analytical skills.
• Cash handling experience required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.
• Bilingual applicants are encouraged to apply.

Commission Plan Information

Assistant Store Managers have the potential to earn 2–8% commission based on the gross profit from personal performance. Detailed information will be provided during the interview process.

Equal Opportunity Employer

FirstCash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FirstCash will provide reasonable accommodations for qualified individuals with disabilities.