Retail Assistant Store Manager — 2–8% Commission

FirstCash; Austin (TX); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Comprehensive benefits

Earned Wage Access

FirstCash 401k

Tuition reimbursement

Employee discounts

Vendor discounts

Job summary

FirstCash is seeking an Assistant Store Manager with a minimum of six months of management experience to lead daily store operations and foster a positive, productive environment. You will work with the Store Manager to develop staff, hit financial goals, manage customer relations, and promote a customer-centric culture while handling assets and loans.

This role requires flexibility, weekend availability, and the ability to work in a fast-paced retail setting; Earned Wage Access and commission

Qualifications

• Must be willing and able to perform duties and tasks for extended periods.
• Must lift up to 50 pounds.
• Demonstrated ability to supervise others.
• Ability to work with firearms and to become firearms certified.
• High School Diploma or equivalent experience.
• Should be able to work a flexible retail schedule, including weekends and holidays.
• Assistant Store Managers will work 40+ hours a week.
• Cash handling experience is required.

Responsibilities

• Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers so their development meets the prescribed FirstCash standards.
• Recruit top talent by sourcing candidates through company-prescribed channels.
• Opens and closes the store, including counting cash drawers and merchandise, and ensuring procedures are followed to protect assets.
• Ensures asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes and procedures within the store, including inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting.
• Evaluate the store's financial statements and drive profitability through communication and goal setting.
• Ensure operating standards meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
• Complete the assigned tasks and training for self-development as requested.
• Communicate clearly with employees to ensure they understand the store’s mission and profit objectives.
• Remain up-to-date on product knowledge.
• The Assistant Store Manager acts as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

Skills

Supervisory experience

Cash handling

Customer service

Retail operations

Flexibility

Firearms knowledge

Education

High School Diploma or equivalent

Tools

POS systems

Inventory software

Job description

FirstCash is seeking an Assistant Store Manager with a minimum of six months of management experience to lead daily store operations and foster a positive, productive environment. You will work with the Store Manager to develop staff, hit financial goals, manage customer relations, and promote a customer-centric culture while handling assets and loans.

This role requires flexibility, weekend availability, and the ability to work in a fast-paced retail setting; Earned Wage Access and commission