Retail Assistant Store Manager - 3769

FirstCash, Inc.; Tulsa (OK); On-site; USD 20,664 - 24,108; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision

Paid vacation and sick leave

Tuition Reimbursement

401k plan with auto-enrollment

Employee discounts

Job summary

FirstCash, Inc. in Tulsa, Oklahoma is seeking an Assistant Store Manager to oversee day-to-day store operations. This role requires a dynamic individual focused on promoting a positive customer-centric environment, while maximizing financial goals and ensuring customer satisfaction.

Responsibilities include leading staff training, recruiting talent, and analyzing store financial performance. Applicants should possess supervisory experience and a strong work ethic, and must be willing to lift and handle merchandise.

The position offers a competitive hourly wage plus commission opportunities based on performance.

Qualifications

• Must be able to lift up to 50 pounds.
• Experience supervising others and working in a retail environment.
• Ability to become firearms certified.

Responsibilities

• Lead daily store operations and support training.
• Manage customer relations and ensure satisfaction.
• Recruit and retain top talent for the store.

Skills

Supervisory skills

Cash handling experience

Analytical skills

Customer service

Detail-oriented

Education

High School Diploma or equivalent

Tools

Point-of-Sale (POS) systems

Job description

Retail Assistant Store Manager

$15.00 to $17.50 per hour. We offer an easily achievable commission structure that pays you for every transaction you process. Our retail sales associates can earn up to 8% on transactions, averaging an additional $6.27 per hour on top of your hourly rate.

Perks and Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Our Earned Wage Access program is available to all employees on the second day of employment. Employees have access to withdraw up to 50% of the wages earned up to seven times in a payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• Vacation: Employees are granted one week of paid vacation after completing six months of active, full‑time service. Eligible employees are provided an additional week (40 hours) of vacation after completing one year of active employment and two weeks (80 hours) of vacation on each anniversary date thereafter (120 hours after five years).
• Sick/Personal: Eligible employees are granted 8 hours after six months of employment to be used before their first anniversary and 16 hours each anniversary thereafter (24 hours after five years).
• Employee discounts are available to all employees on the first day of active employment.
• Tuition Reimbursement with FirstCash Education (allowing up to $2,000 per year) is available to full‑time employees who meet the minimum program requirements.
• Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks.
• Auto‑enrollment in the FirstCash 401k program after six months of employment.
• Access to the FirstCash Pet Insurance program.

Position Summary

We are seeking an Assistant Store Manager with a minimum of six months of management/third key experience. Assistant Store Managers are accountable for the day‑to‑day operations of the store and promoting a positive, productive environment. This position will partner with the Store Manager to lead and develop store employees, recruit and retain top talent, maximize financial goals, manage customer relations and satisfaction, and set the tone for a customer‑centric environment. The role also analyzes store financial statements to ensure financial goals are met, commits to the company’s asset protection program, promotes the business, and targets new customer acquisitions. The position involves a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more. The role offers an hourly wage with commission based on productivity and a bonus based on store performance.

Responsibilities

(This is a representative list of the general duties the Assistant Store Manager position may be asked to perform and is not all‑inclusive; other duties may be assigned as needed.)

• Facilitate a customer‑centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of pawnbrokers so that their development meets the prescribed FirstCash standards.
• Recruit top talent by sourcing candidates through company‑prescribed channels.
• Open and close the store, including counting cash drawers and merchandise, and ensuring all procedures are followed to protect assets.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes and procedures within the store, including inventory, loan management, merchandising, store presentation, store systems, and enterprise‑level reporting.
• Evaluate the store’s financial statements and drive profitability through communication and goal setting.
• Ensure that operating standards meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
• Complete assigned tasks and training for self‑development as requested.
• Communicate clearly with employees to ensure that they understand the store’s mission and profit objectives.
• Remain up‑to‑date on product knowledge.
• Act as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

Minimum Requirements & Qualifications

• Must be willing and able to perform duties and tasks for extended periods of time, standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Must be willing and able to lift or carry up to 50 pounds.
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and to become firearms certified.
• Employees may be asked to assist a customer on the exterior of the building or to retrieve products stored outside.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Should be able to work in multiple locations, as business needs dictate.
• Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
• Assistant Store Managers will work 40+ hours a week; hours are based on business needs and are not guaranteed.
• Computer literate and able to operate Point‑of‑Sale (POS) systems and common office machines.
• Ability to multi‑task in a fast‑paced environment.
• Detail‑oriented with strong organizational skills.
• Analytical skills.
• Cash handling experience is required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.

Bilingual applicants are encouraged to apply!

Commission Plan Information

The employee commission incentive plan is proprietary to FirstCash. Assistant Store Managers have the potential to earn 2–8% commission, based on the gross profit of their personal performance. Applicants receive more details about the commission incentive plan during the interview process.

Payrates will not be below any applicable local minimum wage requirements.

Earned wage access and 401K program details are available, but not required as part of the essential job functions.

FirstCash Holdings, Inc. is an Equal Opportunity Employer

It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FirstCash will provide reasonable accommodations for qualified individuals with disabilities.