Retail Assistant Store Manager - 2425

FirstCash, Inc.; El Paso (TX); On-site; USD 17,908 - 23,419; Full time

Benefits offered by this job

Comprehensive Medical, Dental, Vision, and Life Insurance

Vacation and Sick Leave

Employee Discounts

Tuition Reimbursement

401k Program

Pet Insurance

Job summary

FirstCash, Inc. is seeking an Assistant Store Manager in El Paso, Texas. As an Assistant Store Manager, you will oversee daily operations, foster a customer-centric environment, and lead a team to achieve financial goals. This role offers a competitive pay range of $13 to $17 per hour, plus commission opportunities based on performance.

Preferred candidates will have a minimum of six months of relevant management experience, a strong work ethic, and a commitment to customer service. Comprehensive benefits and an inviting work culture are also provided.

Qualifications

• Must be at least 18 years old.
• Minimum 6 months of management experience.
• Ability to lift/carry up to 50 pounds.

Responsibilities

• Engage customers in a friendly and professional manner.
• Monitor and assist in training of staff.
• Evaluate the store’s financial statements.

Skills

Customer engagement

Inventory management

Cash handling

Supervision

Detail-oriented

Analytical skills

Education

High School Diploma or GED

Tools

Point-of-Sale (POS) systems

Job description

Retail Assistant Store Manager

$13.00 to $17.00 per hour. We offer an easily achievable commission structure that pays you for every transaction you process. Our retail sales associates can earn up to 8% on transactions, which could average an additional $6.61 per hour on top of your hourly rate.

Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Our Earned Wage Access program is available to all employees on the second day of employment. Employees can withdraw up to 50% of the wages earned up to seven times in a payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• Vacation: Employees are granted one week of paid vacation after completing six months of active, full-time service. Eligible employees are provided an additional week (40 hours) of vacation after completing one year of active employment and two weeks (80 hours) of vacation on each anniversary date thereafter (if applicable, PTO/Vacation grant is adjusted in accordance with state/local municipality requirements). 120 hours after five years.
• Sick/Personal: Eligible employees are granted 8 hours (after 6 months of employment) to be used before their first anniversary and granted 16 hours each anniversary thereafter (years 2-5). 24 hours after five years.
• Employee discounts are available to all employees on the first day of active employment.
• Tuition Reimbursement with FirstCash Education (allowing up to $2,000 per year) is available to full‑time employees who meet the minimum program requirements.
• Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks.
• Auto‑enrollment in the FirstCash 401k program after six months of employment.
• Access to the FirstCash Pet Insurance program.

Position Summary

We are seeking an Assistant Store Manager with a minimum of six (6+) months of management/3rd key experience. Assistant Store Managers are accountable for the day‑to‑day operations of the store and promoting a positive/productive environment. This position will partner with the Store Manager to lead and develop store employees, recruit and retain top talent, maximize financial goals, and manage customer relations and satisfaction. This position sets the tone for a customer‑centric environment. Alongside the Store Manager, this position analyzes store financial statements to ensure financial goals are met. You will be required to commit to the company’s asset protection program, promote our business, and target new customer acquisitions. All employees work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and more.

Responsibilities

• Facilitate a customer‑centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers so their development meets the prescribed FirstCash standards.
• Recruit top talent by sourcing candidates through company‑prescribed channels.
• Open and close the store, including, but not limited to, counting cash drawers and merchandise, and ensuring all procedures are followed to ensure the protection of assets.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes and procedures within the store, which include inventory, loan management, merchandising, store presentation, store systems, and enterprise‑level reporting.
• Evaluate the store’s financial statements and drive profitability through communication and goal setting.
• Ensure that operating standards meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
• Complete the assigned tasks and training for self‑development as requested.
• Communicate clearly with employees to ensure that they understand the store’s mission and profit objectives.
• Remain up‑to‑date on product knowledge.
• The Assistant Store Manager acts as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

Minimum Requirements & Qualifications

• Must be willing and able to perform duties and tasks for extended periods of time (in accordance with federal, state, and local law), some of which include, but are not limited to, standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Must be willing and able to lift/carry up to 50 pounds.
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and to become firearms certified.
• Employees may be asked to assist a customer on the exterior of the building or to retrieve products stored in exterior storage buildings or other areas.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Should be able to work in multiple locations, as business needs dictate.
• Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
• Assistant Store Managers will work 40+ hours a week. Hours worked are based on the needs of the business and are not guaranteed.
• Computer literate and able to operate Point‑of‑Sale (POS) systems and common office machines.
• Ability to multi‑task in a fast‑paced environment.
• Detail‑oriented with strong organizational skills.
• Analytical skills.
• Cash handling experience is required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.

Bilingual applicants are encouraged to apply!

Commission Plan Information: The employee commission incentive plan is proprietary to FirstCash. Assistant Store Managers have the potential to earn 2–8% commission, based on the gross profit of their personal performance. Applicants are provided more details regarding the commission incentive plan during the interview process.

Employment Terms

Payrates will not be below any applicable local minimum wage requirements. Employees must agree to a binding arbitration agreement to resolve disputes. EEO statements and other legal employment details are attached in the company policy.

Equal Opportunity Employer

FirstCash Holdings, Inc. is an Equal Opportunity Employer

It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FirstCash will provide reasonable accommodations for qualified individuals with disabilities.