Retail Assistant Store Lead - Customer Service & Leadership

Shoe Carnival, Inc.; Dayton (OH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Team-focused environment

Leadership development

Retail management exposure

Job summary

Shoe Carnival, Inc. in Dayton, OH is seeking an Assistant Store Manager to oversee daily store operations and support the team in delivering a fun, customer-first shopping experience.

This full-time role is a key holder position; you will open and close the store, lead customer service, train associates, manage cash and safety procedures, and assist with visual merchandising. Ideal candidates have at least 2 years in retail or customer service, strong communication and leadership skills, and

Qualifications

• Strong communication and leadership skills.
• Great customer service and a positive attitude.
• At least 2 years of retail or customer service experience.
• Previous supervisory experience is a plus.
• Must be able to complete Key Carrier Certification within 60 days.
• Flexible availability, including nights, weekends, and holidays.
• Due to keyholder responsibilities, including store opening/closing and equipment use, applicants must be at least 18 years of age.

Responsibilities

• Open and close the store as a key holder
• Support the General Manager in reaching sales goals
• Lead customer service efforts and resolve issues professionally
• Train and guide associates on processes and standards
• Delegate daily tasks and coordinate breaks
• Assist with visual merchandising and store presentation
• Perform register overrides, safe/till counts, and cash reconciliation
• Follow and promote loss prevention procedures

Skills

Communication

Leadership

Job description

Shoe Carnival, Inc. in Dayton, OH is seeking an Assistant Store Manager to oversee daily store operations and support the team in delivering a fun, customer-first shopping experience.

This full-time role is a key holder position; you will open and close the store, lead customer service, train associates, manage cash and safety procedures, and assist with visual merchandising. Ideal candidates have at least 2 years in retail or customer service, strong communication and leadership skills, and